SCAM Alert: An Open Letter to Customers
January 01, 2021
Dear Valued Customers,
Some websites are using photos and other content copied from our Kickstarter campaign to SCAM potential customers. Apparently, victims are receiving something silly like foam bath letters or cheap plastic toys instead of the official Stairslide. Scammers have to ship something so they can give PayPal a tracking number that proves they "fulfilled the order". We are sorry to hear some have been victimized; this is very unfortunate. It makes us feel angry. We reported these sites to Facebook. And we will continue to do so.
These fraudsters have a neat little racket. They post a fake website (usually with a weird-looking URL), advertise the website on Facebook, take your money, remove the website and ads (so you can't re-trace your purchase), then start the process all over again with another fake website. They may continue to do so as long as customers continue to fall victim to the scheme (and Facebook continues to allow it).
Unfortunately, some who were scammed have since found our Facebook page or ads and (ironically) posted accusations that we scammed them. Nothing could be further from the truth. We have to delete these comments; we've tried engaging with victims but some are so angry they refuse to be reasoned with and continue to (mistakenly) believe we took advantage of them. Even cursory due diligence will verify True Play LLC (Stairslide) is a legitimate company. And currently the only way to get the official Stairslide is by pre-ordering here at stairslide.com.
We respectfully request that if you were victimized by one of these scam websites then please do not accuse us of scamming you or tell our customers we are a scam. This does not help. Again, we may simply delete these comments to protect our brand.
Instead, there are numerous ways you can help counteract these fraudsters. And we would be ever-so grateful!
First, do your due diligence. Always. If a price seems too good to be true, it probably is. There are still reputable businesses selling on Facebook; but you should always double check and verify the website URL to ensure you are purchasing from reputable sources like http://stairslide.com. If it looks fishy, it probably is.
Second, report counterfeit products or fraudulent copy-cat sites. Our patent-pending Stairslide is such a great idea that disreputable people will pretend to offer it and steal your money. Report them to PayPal, Facebook, Pinterest, Instagram, etc. Many have already received a refund from PayPal after reporting the fraud!
Finally, get the word out and make some noise! Share the Stairslide campaign with your friends and family on Facebook and your other social media accounts! Share our ads. Share our posts. Share the stairslide.com URL. The more exposure we have, the faster we'll crowd out the illegitimate noise of scammers.
We will continue to fight the good fight. And thank you you all for your support!
- The Stairslide Team