FREE SHIPPING (domestic)
We are shipping FREE to the lower 48 states for orders over $150. Flat rate shipping is available under $150 for $35. Alaska, Hawaii, territories, and international shipping options are additional. Any shipping costs assessed will not be refunded if you return your product.
Yes! We do international shipping. Unlike domestic shipping, increased shipping prices do apply. However, the price we charge only covers the freight charges. Duty and customs fees vary significantly from country to country and are assessed through whichever shipping company will deliver your order. Unsure if we deliver to your country? Contact us to verify. Due to the high cost of shipping, we do not allow returns from International orders.
We also want you to get your slide as soon as possible, but we do not possess the power of Jeff Bezos. However, we are attempting to process your order immediately so beware that you may not be able to make adjustments to your order after it has been placed. Once your order is processed, we will send you an email, and likely a text, notifying you of its shipment. Allow 6-8 business days for actual transit. For international shipping, expect up to 2 weeks for transit. In unique situations, unforeseen circumstances may delay your order’s travel to your front door. Shipment taking longer than expected? Bring the matter to our attention and contact us. DISCLAIMER: During the holidays, shipping times may take longer.
Do not enter a PO Box when completing your shipping information. Carrier limitations and our package dimensions prevent us from shipping to PO Boxes. If you have any further questions, please don't hesitate to contact us.
Difficulty with the slides:
If you find you are having trouble with the slides, the set-up, or have a concern, please contact us at firstname.lastname@example.org. We have found that most concerns are quickly resolved through a brief communication with one of our customer care agents. They would love to assist you.
30-day return policy
You may return your slides at any time within the first 30 days after purchase. To begin the process, click here.
Please note the following:
- The slides must be in new condition.
- A return fee of $35.00 will be applied to cover shipping and handling.
- Your refund will be processed once the slides have been received.
- StairSlide will not provide additional packaging to return your items
- If you choose to ship back in something other than the original packaging then you may be subject to additional shipping and handling fees as we have negotiated discounted rates based on the exact dimensions of the StairSlide packaging
- For International Orders: All sales are final